Site survey
We walk the property and measure the signal where you use it — not where the router is. That tells us how many access points you need and where.
Why your WiFi drops — and what actually fixes it.
Extenders are a patch. Proper coverage is a design. Here is how we approach it, and what changes once it is done.
The physics of it
Your house is fighting your router.
A single router in a study was never going to cover a double-storey home with brick internal walls. Signal loses strength with every metre and every obstacle, and some obstacles are far worse than others.
- Layout. Distance and the number of walls between you and the router matter more than the speed you pay for.
- Building materials. Concrete, brick, steel, foil-backed insulation and mirrors all absorb or reflect signal.
- Water. Geysers, water tanks and even a full fish tank sit right on top of the frequency WiFi uses.
- 5GHz versus 2.4GHz. 5GHz is faster but travels less far and handles walls poorly. 2.4GHz reaches further but is slower and far more congested.
- Device load. Every camera, doorbell, TV, speaker and phone is another device competing for the same air.
Signal demo
What we actually do
Design first. Hardware second.
Where an access point goes matters more than what it costs. We work out the placement before we quote you on anything.
A wired backbone
The best access point in the world is only as good as what feeds it. Wherever we can, we run cable rather than daisy-chaining wireless repeaters.
One network, seamless
One name, one password, and a handover between access points you do not notice. Walk from the lounge to the garden mid-call and it stays up.
A central cabinet
Router, switch, patch panel and recorder in one labelled place, so a fault is quick to find and quick to fix.
Guest and main, separated
Visitors and smart devices on their own network, away from the laptops and the files that matter.
Tested before we leave
We walk the property again with the system live and confirm the coverage in every room you named.
Common jobs
Most of what we solve looks like one of these.
Double-storey home
Router downstairs, nothing usable upstairs. Usually solved with a cabled access point on the upper level rather than another extender.
Cottage, flatlet or granny flat
A separate building on the same property, needing its own coverage without a second internet line.
Office or shopfront
Staff, point-of-sale, cameras and guest WiFi on one line, kept separate from each other and stable under load.
Outdoor areas
Patio, pool, garden cottage or parking. Weather-rated outdoor access points instead of hoping the indoor signal reaches.
Complexes and multi-unit
Several units on one property with coverage that has to be consistent across all of them.
Works-from-home setups
A hard-wired point at the desk for calls that cannot drop, with WiFi handling everything else.
Extenders
Why we usually take the extenders out.
A wireless extender has to receive a weak signal and rebroadcast it on the same air. It typically halves the throughput and often creates a second network your phone clings to long after it should have moved on.
They have their place — a single awkward corner, a rental you cannot cable. But if you have three of them and the WiFi is still bad, adding a fourth will not help. Cabled access points will.
Questions we get asked
Before you call.
Do I need to change my internet provider?
Usually not. Most of the problems we fix are coverage problems inside the building, not line problems. If the line genuinely is the issue we will tell you that too — and we would rather say so than sell you hardware that will not help.
How many access points will I need?
It depends on the size of the building, the wall construction and where you actually use devices. A standard three-bedroom home is often one or two. We will not guess at it over the phone — that is what the site visit is for.
Will you need to drill and run cable?
In most cases yes, and we route it as discreetly as possible — through ceilings, roof voids and trunking rather than across walls. Where cabling genuinely is not possible we will say so and discuss the wireless alternatives honestly.
Can you work with hardware I already own?
Often, yes. If your existing router or access points are worth keeping we will build around them. If they are the reason the network is struggling, we will explain why rather than quietly replacing them.
What happens if it stops working later?
You call us. You are dealing with the same team that did the install, which means we already know how your network is laid out.
Tell us where the signal drops.
A quick call is usually enough for us to tell you what it will take.